DR JO WATKINS
THE DIGITAL DOCTOR START UP 

Hosted by Dr Jo Watkins, Bendylegs Ltd, 10 Langland Bay Road, Langland, SA3 4QQ 

 www.jowatkins.com

[email protected] 

1:1 Power Hour

 Terms & Conditions

These Terms & Conditions set out how we’ll work together during your coaching programme or package. They’re here to keep things clear, fair, and supportive for us both.

By booking or paying for any 1:1 coaching session or package, you agree to the terms below.

1. Scope of Coaching

Coaching with Jo is a supportive, forward-focused partnership designed to help you grow your business, confidence, and clarity. Jo will bring her experience as a GP, coach, and founder, but outcomes can’t be guaranteed, your progress comes from your own decisions and actions.

Coaching is not medical, legal, therapeutic, or financial advice.

2. Session Scheduling

Sessions are booked at mutually agreed times. You’re responsible for booking your sessions, and we encourage you to schedule well in advance to secure times that suit you.

If you need help booking or planning your sessions, just ask — we’re here to support you.

3. Cancellation Policy

If you need to reschedule, please give at least 24 hours’ notice.
Sessions cancelled with less than 24 hours’ notice will be forfeited.

4. NEW: 12-Month “Use It or Lose It” Policy

To keep things fair and to support Jo’s diary planning:

• All pre-paid 1:1 sessions — including standalone sessions, packages, and bonus sessions — must be used within 12 months of purchase.
  
  
• After 12 months, any unused sessions will expire and cannot be carried forward, refunded, or transferred.
  
• Reminders will be sent, but responsibility for scheduling sits with the client.
  

This applies to all new and existing purchases from the date of this update.

5. Fees & Payment

Payment is required before sessions begin unless a payment plan has been agreed in writing.

Prices and payment options are confirmed at point of purchase.

6. Termination

We want this to feel like a great fit.

• Within the first 30 days, either of us may end the agreement by email.
  
  
• Any refund will reflect sessions already delivered plus any reasonable administrative fees.
  
  
• After three months, the contract becomes non-cancellable and the full remaining balance is due.  

7. Your Responsibilities as a Client

You agree to:

• Attend sessions on time
• Engage openly and honestly in the coaching process
• Complete agreed tasks or prep
• Take responsibility for your own decisions and outcomes
  
  This is your journey — Jo is here to guide, support, and champion you.  

8. Confidentiality

Everything discussed in sessions is confidential unless there is a legal or safeguarding requirement to share information.
Jo follows GDPR-aligned data handling, as outlined in the Privacy Policy.

9. Data Protection

Your data is stored and processed securely through our trusted platforms (Kajabi, Google Workspace).
Full details can be found in the Privacy Policy.

10. Complaints

We aim to resolve any concerns quickly and compassionately.

• You’re encouraged to raise small concerns informally first
• Formal complaints can be submitted by email to [email protected]
• Full complaints procedure is available in our Complaints Policy  

11. Intellectual Property

All programme materials, worksheets, templates, and resources remain the intellectual property of Dr Jo Watkins. They are for your personal use only and must not be copied, shared, or used commercially.

12. Liability

Coaching is a professional development service. Jo is not responsible for any business, financial, or personal outcomes or decisions made as a result of the coaching process.

Coaching is not a substitute for therapy, legal advice, financial advice, or clinical supervision.

13. Confidentiality & Non-Disclosure

All parties agree not to share confidential or proprietary information gained through the coaching relationship.
Where relevant, clients may also be required to sign a separate NDA.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

15. Entire Agreement

These Terms & Conditions form the full agreement between you and Dr Jo Watkins regarding 1:1 coaching. Any changes must be agreed in writing.

By agreeing with this document, the Coachee acknowledges that they have read, understood, and agreed to the terms outlined below.